1. ABOUT THESE TERMS
These Terms and Conditions apply when you use our website or order products from us, including orders placed by customers in the United Kingdom and the United States. Please read them before placing an order. By placing an order, you confirm that you accept these Terms.
Our Privacy Policy, Cookie Policy, Shipping Policy and Refund Policy also apply where relevant. If there is a conflict between these Terms and a product-specific offer displayed on our website, the product-specific offer will apply to the extent of that conflict, unless doing so would reduce your legal rights.
Country-specific terms are identified where necessary. Nothing in these Terms limits or removes any mandatory rights you have under the consumer law that applies where you live. If we offer delivery to another country, its mandatory consumer protections may also apply.
2. WHO MAY ORDER
You must be at least 18 years old, have reached the age of legal majority where you live and be legally able to enter into a contract to place an order. Our products are intended for personal and household use unless we agree otherwise in writing.
You must not use our website or products for any unlawful purpose, interfere with the website’s operation or security, introduce malicious code, scrape the website without permission, or infringe our or another person’s intellectual property rights.
3. OUR PRODUCTS
We take reasonable care to describe and display our products accurately. Images, colours, scale and packaging may appear slightly different depending on your screen, photography and production updates. Minor differences that do not affect the product’s main function will not make the product faulty or misdescribed.
Product features, availability and packaging may change. We will not make a material substitution without informing you and giving you the option to cancel for a full refund.
Vaylov body-care devices are wellness and cosmetic-care products. They are not medical devices and are not intended to diagnose, treat, cure or prevent any disease or medical condition. Information on our website is general information and is not medical advice.
Any description of smoother-looking, firmer-looking or more refreshed-looking skin refers to cosmetic appearance only. Results and experiences vary between people and may be temporary. Our products do not cause fat loss or weight loss, and we do not guarantee any particular change to cellulite, loose-looking skin, body shape or measurements.
4. PRODUCT USE AND SAFETY
You must read and follow the instructions, warnings and care information supplied with the product before use. Start at a comfortable intensity, use the product only on areas permitted by the instructions and stop using it if you experience unusual pain, persistent irritation, significant bruising or another adverse reaction.
Do not use a damaged product. Keep electrical and charging components away from water and use only the charging equipment and method specified in the instructions. Do not modify, open or attempt an unauthorised repair of the device.
The safety information in these Terms is not exhaustive. The instructions supplied with the product take priority for operation, prohibited areas and contraindications.
If you are pregnant, have an implanted electronic device, take blood-thinning medication, have a bleeding, clotting, circulatory or active skin condition, have reduced skin sensation, or are receiving medical care, seek advice from a suitably qualified healthcare professional before using the product. Do not use the product on broken, infected, inflamed or otherwise compromised skin.
The product is intended for adult use. Keep it and its accessories away from children and pets.
5. ORDERS AND CONTRACT FORMATION
When you place an order, you are offering to buy the products in your basket. You will receive an email acknowledging your order, but that email does not necessarily mean we have accepted it. A contract is formed when we send a dispatch confirmation, unless we expressly accept the order earlier.
We may decline or cancel an order before dispatch if, for example:
• the product is unavailable;
• we cannot authorise your payment;
• there is an obvious pricing or product-description error;
• we reasonably suspect fraud, misuse or an order placed for unauthorised resale;
• delivery to your address is unavailable; or
• accepting the order would breach a legal or regulatory requirement.
If we cancel an order after taking payment, we will refund the amount paid using the original payment method.
6. PRICES AND PAYMENT
The price payable is the price shown at checkout when you place your order. UK prices include VAT where applicable. For US orders, applicable sales or use tax will be calculated and shown at checkout where we are required to collect it. Delivery charges and any other mandatory charges collected by us will be shown before you submit the order.
For international orders, customs duties, import taxes or carrier charges may be payable by you if they are not collected at checkout. Where applicable, this will be made clear before purchase to the extent reasonably possible.
We may change prices at any time, but a change will not affect an order we have already accepted.
You must provide complete and accurate billing, delivery and contact information. By providing a payment method, you confirm that you are authorised to use it. Payments may be processed by third-party payment providers under their own terms and privacy notices.
Promotional codes and discounts are subject to any terms stated with the offer. Unless we say otherwise, they cannot be exchanged for cash, applied retrospectively or combined with another promotion.
7. DELIVERY
Available delivery locations, charges and estimated times are shown on our website and at checkout. Delivery estimates are not guaranteed dates unless we expressly agree a guaranteed date with you.
For UK orders, unless a different period is agreed with you, we will deliver without undue delay and no later than 30 days after the contract is formed. If we cannot do so, you may have the right to cancel and receive a refund.
For US orders, we will have a reasonable basis for the shipping time stated on our website or in your order confirmation. If no shipping time is stated, we will ship within 30 days after receiving a properly completed order. If we cannot ship within the promised or legally required time, we will notify you and, where required, ask you to consent to the delay or allow you to cancel for a prompt refund.
You are responsible for providing a complete and accurate delivery address. If an order is returned to us because the address was incorrect or incomplete, or because delivery was not accepted or collected, we may ask you to pay the reasonable cost of redelivery. This does not apply where the failed delivery was our or the carrier’s fault.
Risk of loss or damage passes to you when the products are delivered to you or to a person you nominated to receive them. Ownership passes to you once we have received payment in full.
8. UK CUSTOMERS: YOUR 14-DAY LEGAL RIGHT TO CANCEL
If you are a UK consumer buying online, you normally have a legal right to cancel your order without giving a reason. The cancellation period ends 14 days after the day on which you, or a person nominated by you other than the carrier, receives the products. If an order is delivered in separate parts, the period ends 14 days after the last part is received.
To cancel, email support.vaylov@gmail.com before the cancellation period ends with a clear statement that you wish to cancel. You may use the model cancellation form at the end of these Terms, but you do not have to.
After telling us that you are cancelling, you must send the products back within 14 days to the returns address we provide. Unless the product is faulty, incorrect, or we have agreed to cover return postage, you are responsible for the direct cost of returning it. We strongly recommend using a tracked service and retaining proof of postage.
You may inspect and handle the product only as you reasonably would in a shop to establish its nature, characteristics and function. We may reduce the refund to reflect any loss in value caused by handling beyond what was reasonably necessary. This does not affect the separate 60-day money-back guarantee in section 11.
Where you validly cancel under this legal right, we will refund:
• the price paid for the cancelled products; and
• the cost of our least expensive standard delivery option, if you paid a delivery charge.
We do not have to refund the extra cost of premium or expedited delivery. We will issue the refund to your original payment method within 14 days after the earlier of: (a) the day we receive the products back; or (b) the day you provide evidence that you sent them back. We may withhold the refund until one of those events occurs.
9. US CUSTOMERS: RETURNS AND CONSUMER RIGHTS
US customers may return an eligible Vaylov device under the 60-day money-back guarantee in section 11. This gives you a contractual return right even where applicable law does not provide a change-of-mind return right.
You may also have additional rights under federal law and the law of your state, including rights relating to products that are defective, unsafe, misdescribed or fail to comply with an express or implied warranty. These rights vary by state and are not restricted by these Terms.
If a US order has not shipped within the promised time, or within 30 days where no shipping time was given, section 8 explains your delay and cancellation rights.
To request a return, refund or remedy, email support.vaylov@gmail.com with your order number and a description of the issue. We will provide the relevant return instructions. We will not require a customer to pay a non-refundable restocking or inspection fee in order to exercise a right that cannot legally be restricted.
10. VAYLOV 60-DAY MONEY-BACK GUARANTEE
In addition to your legal rights, eligible Vaylov device purchases made directly from vaylov.com and delivered to the UK or US are covered by our voluntary 60-day money-back guarantee.
The 60-day period begins on the day your order is delivered. You may request a refund under this guarantee for any reason and do not need to prove that the device is faulty. To claim, email support.vaylov@gmail.com no later than the end of the 60th day, include your order number and tell us that you wish to use the guarantee. We will provide return instructions. You must return the device, charging equipment and supplied accessories within 14 days after receiving those instructions.
The guarantee is intended to let you try the device normally at home. Before returning it, clean the device in accordance with its care instructions and package it securely.
The guarantee does not cover:
• deliberate damage;
• damage caused by misuse, neglect, an accident or use contrary to the instructions;
• unauthorised alteration or repair;
• a device bought from another retailer or marketplace; or
• items that are not part of the eligible Vaylov device purchase.
If a supplied accessory is missing, or the product has damage beyond reasonable home trial use, we may make a fair deduction from the voluntary-guarantee refund to reflect the actual loss in value. We will not make a deduction for ordinary trial use or normal opening of the packaging.
Unless the product is faulty or incorrect, or the applicable offer expressly says that free returns are included, you are responsible for return postage under this voluntary guarantee. We will refund the eligible purchase price to the original payment method, normally within 14 days after receiving the return. Original delivery charges are not refundable under the voluntary guarantee unless the offer says otherwise; however, delivery charges will be refunded where required under your 14-day legal cancellation right.
This guarantee does not replace, restrict or shorten your legal rights relating to faulty, misdescribed or unsafe products, or any express or implied warranty that applies under mandatory law.
11. FAULTY, DAMAGED OR INCORRECT PRODUCTS
Products must be as described, of satisfactory quality and fit for their usual purpose. If a product arrives damaged, is incorrect or develops a fault, contact support.vaylov@gmail.com as soon as reasonably possible with your order number and, where helpful, photographs or video showing the issue.
For UK customers, legal remedies depend on the circumstances. They may include:
• a full refund if you exercise the short-term right to reject a faulty product within 30 days;
• a repair or replacement; or
• if repair or replacement is impossible, unsuccessful or not provided within a reasonable time and without significant inconvenience, a price reduction or final right to reject.
We will pay the reasonable return cost for a product confirmed as faulty, damaged on arrival, unsafe or incorrectly supplied. We may ask you to return it for inspection, but we will not require you to pay a non-refundable inspection or restocking fee in order to exercise your legal rights.
For US customers, applicable federal and state law may provide express-warranty, implied-warranty or other remedies. Implied warranties may include a warranty that a product is fit for ordinary use, but their scope and duration vary by state. We do not exclude or shorten any warranty or remedy where applicable law does not allow us to do so.
This section is a summary and does not limit any remedy available to you under the UK Consumer Rights Act 2015, the US Magnuson-Moss Warranty Act where applicable, relevant state law or other applicable law.
12. REFUNDS
Approved refunds will normally be made to the original payment method. Bank and payment-provider processing times are outside our control. If the original payment method is unavailable, we will contact you to arrange a reasonable alternative.
Refund timing and any permitted deductions will depend on whether the return is made under the UK legal cancellation right, the US returns provisions, the 60-day money-back guarantee or your rights relating to faulty goods, as explained in sections 9 to 12.
13. ACCOUNTS AND CUSTOMER INFORMATION
If you create an account, you are responsible for keeping your login information confidential and for activity carried out through your account. Tell us promptly if you believe your account has been accessed without permission.
You must provide accurate information and update it when necessary. We may suspend an account where reasonably necessary to protect you, us or other users, investigate suspected fraud or misuse, or comply with law.
14. REVIEWS, PHOTOS AND OTHER USER CONTENT
If you submit a review, photo, video or other content for publication, you confirm that it is truthful, based on your genuine experience, and that you own it or have permission to submit it. Your content must not be unlawful, misleading, defamatory, discriminatory, abusive, obscene, infringe another person’s rights or contain malicious code.
You retain ownership of your content. You grant us a non-exclusive, worldwide, royalty-free licence to store, reproduce and display it for the purpose for which it was submitted, including on our website and in Vaylov marketing. You may withdraw permission for future marketing use by contacting us, although we may retain records where required by law and cannot always recall material already lawfully printed or published.
We may moderate or remove user content where we reasonably believe it breaches these Terms or the law. We will not edit a review in a way that changes its meaning.
15. INTELLECTUAL PROPERTY
The website and its contents, including the Vaylov name, logos, product photography, graphics, text, videos and layout, are owned by or licensed to us and are protected by intellectual property laws.
You may view and use the website for personal, non-commercial shopping purposes. You must not copy, reproduce, modify, distribute, sell, scrape or commercially exploit our content without our prior written permission, except where the law allows it.
18. THIRD-PARTY SERVICES AND LINKS
Our website may use or link to third-party services, including Shopify, payment processors, delivery providers and social-media platforms. A link does not mean that we control or endorse the third-party website. Third parties may apply their own terms and privacy notices.
We are not responsible for a third party’s independent website, content or services. This does not affect our responsibility for performing our contract with you, including delivery and your consumer rights.
19. WEBSITE AVAILABILITY AND ERRORS
We aim to keep the website accurate and available, but we do not promise that it will always be uninterrupted or error-free. We may temporarily suspend access for maintenance, security or events outside our reasonable control.
We may correct obvious typographical, pricing, availability or product-information errors. If an error materially affects an order you have placed, we will contact you and give you the choice to proceed on the corrected basis or cancel for a full refund.
20. PRIVACY AND COOKIES
We handle personal information in accordance with our Privacy Policy. Our Cookie Policy explains how cookies and similar technologies are used. Please read those policies on vaylov.com for further information, including your privacy rights and how to contact us about personal data. UK data-protection law and applicable US federal or state privacy law may give you additional rights, as explained in the Privacy Policy.
21. OUR RESPONSIBILITY TO YOU
We are responsible for losses you suffer that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill. A loss is foreseeable if it was an obvious consequence or both you and we knew it might happen when the contract was formed.
We are not responsible for losses that are not foreseeable, or for business losses such as lost profit, lost revenue, loss of business, loss of opportunity or business interruption where you bought the product as a consumer for personal use.
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, defective products where liability cannot legally be excluded, or breach of your statutory consumer rights.
Some US states do not allow certain exclusions or limitations of implied warranties or liability. Where those laws apply, the exclusions or limitations in these Terms apply only to the maximum extent permitted, and you retain the rights the law gives you.
You remain responsible for using and caring for the product in accordance with its instructions. We are not responsible for loss caused solely by misuse, unauthorised modification or a failure to follow clear safety instructions, to the extent permitted by law.
22. EVENTS OUTSIDE OUR REASONABLE CONTROL
We are not responsible for delay or failure caused by an event outside our reasonable control. If this affects an order, we will contact you as soon as reasonably possible and take reasonable steps to minimise the effect. If there is a risk of substantial delay, you may contact us to cancel the affected order and receive a refund for products you have paid for but not received.
23. CHANGES TO THESE TERMS
We may update these Terms to reflect changes to our products, services, business or the law. The version that applies to an order is the version in force when you place that order. A later change will not retrospectively reduce your rights under an existing contract.
The latest version will be posted on vaylov.com with the updated date shown at the top.
24. GENERAL LEGAL TERMS
If we do not immediately enforce a right, that does not mean we have waived it.
If a court or relevant authority decides that any part of these Terms is unlawful or unenforceable, the remaining parts will continue in effect.
We may transfer our rights and obligations under these Terms to another organisation, but only where this does not reduce your rights. You may transfer your rights where the law allows or with our written agreement.
No person other than you and us has a right to enforce these Terms, except anyone to whom rights have been validly transferred.
25. GOVERNING LAW AND COURTS
These Terms and any contract between you and us are governed by the law of England and Wales, except to the extent that mandatory law where you live applies and cannot lawfully be excluded.
If you live in England or Wales, the courts of England and Wales will have jurisdiction. If you live in Scotland or Northern Ireland, you retain the benefit of mandatory protections that apply where you live and may bring proceedings in your local courts where the law permits.
If you live in the United States, you retain all non-waivable rights and remedies provided by applicable US federal and state law. Nothing in this section prevents you from bringing a claim in a US court that has jurisdiction where applicable law gives you that right. These Terms do not require arbitration and do not contain a class-action waiver.
26. COMPLAINTS AND CONTACT
We want to resolve concerns fairly and promptly. Please email support.vaylov@gmail.com with your name, order number and a clear description of the issue.
Our contact details are:
AND Business Enterprises Ltd trading as Vaylov
[INSERT REGISTERED OFFICE ADDRESS]
Email: support.vaylov@gmail.com
Website: https://vaylov.com
